Frequently Asked Questions

Eye tests

We recommend booking in advance to avoid waiting, but walk-ins are welcome subject to availability.

Payment & Security

Information about payment methods and security

Currently, we only support one payment method per order. However, you can choose between several payment methods : card, bank transfer or pay in shop.

Returns & Refunds

Our policies for returns, exchanges, and refunds

Refunds are processed within 5-7 business days after we receive your returned item. The funds will be credited to your original payment method.

Our Glasses

Yes, you're welcome to bring an existing prescription and we'll help you choose frames and lenses accordingly.

More questions?

We would love to hear from you or welcome you to one of our shops!