Privacy Policy

EYE by Ridwaan Hossen respects your privacy and is committed to protecting the personal information you share with us — whether you’re browsing our collections, booking an eye examination, or visiting one of our stores. This Privacy Policy explains what we collect, why, and the choices you have.

01Information We Collect

We collect information you provide directly, as well as information gathered automatically when you interact with our website, book appointments, or shop in-store.

• Contact details: name, email, phone number, delivery and billing address
• Health & vision data: prescriptions, eye examination results, and consultation notes shared with our opticians and ophthalmologists
• Order & appointment history: purchases, bookings, and store visit preferences
• Technical data: IP address, browser type, and cookies collected on our website

02How We Use Your Information

We use the information we collect to provide and improve our services, including:

• Scheduling and managing eye examinations and consultations
• Processing orders for eyewear, lenses, and accessories
• Sending appointment reminders, order updates, and service communications
• Improving our collections, services, and in-store experience

03How We Share Your Information

We do not sell your personal information. We may share it only with:

• Optometrists and ophthalmologists involved in your care
• Lens labs and suppliers fulfilling your prescription or order
• Payment processors and delivery partners
• Authorities, where required by law or to protect our rights

04Health & Vision Data

Prescription and eye health information is treated with particular care. It is accessed only by qualified opticians and ophthalmologists directly involved in your consultation, and is never used for marketing purposes without your explicit consent.

05Cookies & Tracking

Our website uses cookies to remember your preferences, keep your cart and wishlist up to date, and understand how our site is used. You can manage cookie preferences through your browser settings at any time.

06Data Retention

We retain personal and health information only as long as necessary to provide our services, comply with legal and medical record-keeping obligations, and resolve disputes.

07Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Request a copy of the data we hold about you
• Withdraw consent for marketing communications at any time
• Object to certain uses of your health or vision data

08Data Security

We use appropriate technical and organizational measures to protect your personal and health information against unauthorized access, loss, or misuse, both online and in our stores.

09Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will always be posted on this page with a revised date.